IBPS CRP CSA-XV Customer Service Associate 2025
Domain: Clerical Services
Employment Type: Full time
Stage: Application - Modification Notices
Posted: 27 days ago
Posts: 15701
Location: CENTRAL
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Job Details
Common Recruitment Process conducted by the Institute of Banking Personnel Selection for the recruitment of Customer Service Associates in the clerical cadre against the 2026-27 vacancies of participating banks.
- Level:
- central
- Other Information:
- State-wise vacancies: Clerical recruitment in public sector banks is done state and union territory wise; a candidate may apply for one state or union territory only and is considered for its vacancies alone
- Examination centres: Tentative list in Annexure II. No request for a change of centre is entertained, and IBPS may allot a centre outside the chosen state, which affects the examination venue only and not the vacancies the candidate is considered for
Job Summary
IBPS conducts the Common Recruitment Process CRP CSA-XV to select Customer Service Associates in the clerical cadre for the 2026-27 vacancies of participating banks.
Important Dates
Vacancies updated as on
Fee Structure
Application Fee
- 1. SC / ST / PwBD / ESM / DESM:
- Rs. 175 inclusive of GST
- 2. All other candidates:
- Rs. 850 inclusive of GST
Payment Methods
- 1. Mode:
- Online only, payable from 01.08.2025 to 21.08.2025, both dates inclusive
Other Information
- 1. Transaction charges:
- Bank transaction charges for online payment are to be borne by the candidate
- 2. Edit window:
- Online payment is also required for modifying or correcting the application through the edit window
Eligibility Criteria
1. Educational Qualifications
| Criteria | Details |
|---|---|
| A degree (graduation) in any discipline from a University recognised by the Government of India, or an equivalent qualification recognised as such by the Central Government | Required |
| Operating and working knowledge of computer systems - a certificate, diploma or degree in computer operations or language, or Computer or Information Technology studied as a subject in high school, college or institute | Required |
2. Experience Requirements
| Criteria | Details |
|---|---|
| Experience Range | N/A - N/A years |
3. Age Limit
| Criteria | Details |
|---|---|
| Age Range | 20 - 28 years |
| Age Limit As On | 1 Aug 2025 |
| Date of birth range | Born not earlier than 02.08.1997 and not later than 01.08.2005, both dates inclusive |
| SC / ST | 5 years relaxation in the upper age limit |
| OBC (Non-Creamy Layer) | 3 years relaxation |
| Persons with Benchmark Disabilities | 10 years relaxation under the RPwD Act, 2016 |
4. Language Requirements
| Criteria | Details |
|---|---|
| Local language proficiency | Candidates must be proficient in reading, writing, speaking and understanding one specified local language of the state or union territory applied for, chosen at the time of application from the Annexure III list |
| Exemption | Candidates who produce a 10th standard or higher mark sheet or certificate evidencing study of the opted local language need not sit the language test |
5. Other Eligibility
| Criteria | Details |
|---|---|
| Ex-Servicemen | Ex-Servicemen without the civil qualification may qualify as matriculate Ex-Servicemen holding the Army Special Certificate of Education or its Navy or Air Force equivalent, after not less than 15 years of service in the Armed Forces as on 21.08.2025, the certificate being dated on or before that date |
| Credit history | Candidates must maintain a healthy credit history at the time of joining, the minimum credit score being as per the participating bank's policy. Where CIBIL or similar status is not updated before joining, the candidate must update it or produce an NOC from the lender, failing which the offer may be withdrawn. This does not apply to candidates with no bank account and is not a pre-condition to apply |
| Qualification reckoning date | The final result must have been declared on or before 21.08.2025, with documentary proof produced at the time of joining |
| Percentage of marks | To be stated to two decimals; CGPA or OGPA must be converted per the university's criteria, with documentary proof at document verification. Fractions are ignored, so 59.99% is treated as below 60% |
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Post Details
Total Posts: 15701
1. Customer Service Associate (Clerical Cadre)
Category Wise Vacancy:
| Category | Reserved Seats | Other Eligibility |
|---|---|---|
| SC | 2456 | N/A |
| ST | 1255 | N/A |
| OBC (NCL) | 3566 | N/A |
| EWS | 1463 | N/A |
| UR | 6961 | N/A |
Additional Information
- Nature of the figures: Indicative indent for 2026-27 as anticipated by the participating banks
- Table structure: State and union territory wise, with a bank-wise break-up within each state
- Change from the previous table: Total raised from 13,533 as on 27.10.2025 to 15,701, an increase of 2,168 posts, chiefly from Union Bank of India reporting its vacancies
Salary Details
> Salary Range: ₹24,050 - ₹64,480 Monthly
> Allowances: Allowances and perquisites as per the rules of the participating bank in force from time to time
Other Information
- Scale of pay: Basic Rs. 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
Exam Pattern
- 1. Preliminary examination:
- Objective, 100 questions for 100 marks in 60 minutes, separately timed: English Language 30 questions / 30 marks / 20 minutes; Numerical Ability 35 / 35 / 20 minutes; Reasoning Ability 35 / 35 / 20 minutes
- 2. Preliminary qualifying:
- Candidates must clear a cut-off in each of the three tests, decided by IBPS; the shortlisted proceed to the Main examination
- 3. Main examination:
- Objective, 155 questions for 200 marks in 120 minutes, separately timed: General/Financial Awareness 40 questions / 50 marks / 20 minutes; General English 40 / 40 / 35 minutes; Reasoning Ability 40 / 60 / 35 minutes; Quantitative Aptitude 35 / 50 / 30 minutes
- 4. Medium of examination:
- English Language and General English are in English; the other tests are offered in the versions listed for the state or union territory applied for, which always include English and Hindi and, in many states, one or more regional languages
- 5. Negative marking:
- 0.25 of the marks assigned to a question is deducted for each wrong answer in the objective tests; unanswered questions carry no penalty
Selection Process
- 1. Stage 1:
- Online Preliminary examination (objective)
- 2. Stage 2:
- Online Main examination (objective), on which the merit is drawn
- 3. Stage 3:
- Provisional allotment to a participating bank in the state or union territory applied for
- 4. Local Language Proficiency Test:
- Marks-based and qualifying, conducted by an independent body or the bank after the Main examination and provisional allotment but before joining. Candidates who fail it are not offered appointment and are disqualified from the process
Training Details
- 1. Pre-Examination Training:
- May be arranged for a limited number of SC, ST, OBC and minority community candidates in September 2025; candidates who wish to avail of it must opt in the online application
Other Information
- 1. Participating banks:
- Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India
- 2. Abbreviations:
- HI = Hearing Impaired, OC = Orthopaedically Challenged, VI = Visually Impaired, ID = Intellectual Disability, ESM = Ex-Servicemen, DESM = Disabled Ex-Servicemen
- 3. Document type:
- Annexure I (vacancy table) to the CRP CSA-XV notification; no eligibility, fee or salary terms are stated in this document
Important Links
Latest Notifications
Detailed Notification for IBPS CSA-XV Clerical Recruitment - 10,277 Posts
View PDFRevised State-Wise Vacancy Table for IBPS CSA-XV - 15,701 Posts
View PDFState-Wise Vacancy Table for IBPS CSA-XV Recruitment - 13,533 Posts
View PDFRevised Scribe and Compensatory Time Guidelines for IBPS CSA-XV
View PDFScribe Rules Restored for PwD Candidates in IBPS CSA-XV
View PDFCorrigendum: Vacancies Updated for IBPS CRP CSA-XV Recruitment
View PDFExam Calendar Announced for IBPS CSA-XV Recruitment
View PDFCorrigendum: Vacancies Updated for IBPS CSA-XV Recruitment
View PDF
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IBPS CRP CSA-XV Customer Service Associate 2025
Domain: Clerical Services
Employment Type: Full time
Stage: Application - Modification Notices
Posted: 27 days ago
Posts: 15701
Location: CENTRAL
My Bharat Jobs - Govt Alert App
Get real-time alerts for Sarkari jobs across India — fast, free, and without ads.
Job Details
Common Recruitment Process conducted by the Institute of Banking Personnel Selection for the recruitment of Customer Service Associates in the clerical cadre against the 2026-27 vacancies of participating banks.
- Level:
- central
- Other Information:
- State-wise vacancies: Clerical recruitment in public sector banks is done state and union territory wise; a candidate may apply for one state or union territory only and is considered for its vacancies alone
- Examination centres: Tentative list in Annexure II. No request for a change of centre is entertained, and IBPS may allot a centre outside the chosen state, which affects the examination venue only and not the vacancies the candidate is considered for
Job Summary
IBPS conducts the Common Recruitment Process CRP CSA-XV to select Customer Service Associates in the clerical cadre for the 2026-27 vacancies of participating banks.
Important Dates
Vacancies updated as on
Fee Structure
Application Fee
- 1. SC / ST / PwBD / ESM / DESM:
- Rs. 175 inclusive of GST
- 2. All other candidates:
- Rs. 850 inclusive of GST
Payment Methods
- 1. Mode:
- Online only, payable from 01.08.2025 to 21.08.2025, both dates inclusive
Other Information
- 1. Transaction charges:
- Bank transaction charges for online payment are to be borne by the candidate
- 2. Edit window:
- Online payment is also required for modifying or correcting the application through the edit window
Eligibility Criteria
1. Educational Qualifications
| Criteria | Details |
|---|---|
| A degree (graduation) in any discipline from a University recognised by the Government of India, or an equivalent qualification recognised as such by the Central Government | Required |
| Operating and working knowledge of computer systems - a certificate, diploma or degree in computer operations or language, or Computer or Information Technology studied as a subject in high school, college or institute | Required |
2. Experience Requirements
| Criteria | Details |
|---|---|
| Experience Range | N/A - N/A years |
3. Age Limit
| Criteria | Details |
|---|---|
| Age Range | 20 - 28 years |
| Age Limit As On | 1 Aug 2025 |
| Date of birth range | Born not earlier than 02.08.1997 and not later than 01.08.2005, both dates inclusive |
| SC / ST | 5 years relaxation in the upper age limit |
| OBC (Non-Creamy Layer) | 3 years relaxation |
| Persons with Benchmark Disabilities | 10 years relaxation under the RPwD Act, 2016 |
4. Language Requirements
| Criteria | Details |
|---|---|
| Local language proficiency | Candidates must be proficient in reading, writing, speaking and understanding one specified local language of the state or union territory applied for, chosen at the time of application from the Annexure III list |
| Exemption | Candidates who produce a 10th standard or higher mark sheet or certificate evidencing study of the opted local language need not sit the language test |
5. Other Eligibility
| Criteria | Details |
|---|---|
| Ex-Servicemen | Ex-Servicemen without the civil qualification may qualify as matriculate Ex-Servicemen holding the Army Special Certificate of Education or its Navy or Air Force equivalent, after not less than 15 years of service in the Armed Forces as on 21.08.2025, the certificate being dated on or before that date |
| Credit history | Candidates must maintain a healthy credit history at the time of joining, the minimum credit score being as per the participating bank's policy. Where CIBIL or similar status is not updated before joining, the candidate must update it or produce an NOC from the lender, failing which the offer may be withdrawn. This does not apply to candidates with no bank account and is not a pre-condition to apply |
| Qualification reckoning date | The final result must have been declared on or before 21.08.2025, with documentary proof produced at the time of joining |
| Percentage of marks | To be stated to two decimals; CGPA or OGPA must be converted per the university's criteria, with documentary proof at document verification. Fractions are ignored, so 59.99% is treated as below 60% |
🎯 One App for All Govt Jobs. Zero Ads.
Track jobs by state, department, or stage. Get real-time alerts and save your favorites — without any login or distractions.
- ✅ Real-time verified alerts
- 📍 Smart filters for state & department
- 🔔 Personalized notifications
Post Details
Total Posts: 15701
1. Customer Service Associate (Clerical Cadre)
Category Wise Vacancy:
| Category | Reserved Seats | Other Eligibility |
|---|---|---|
| SC | 2456 | N/A |
| ST | 1255 | N/A |
| OBC (NCL) | 3566 | N/A |
| EWS | 1463 | N/A |
| UR | 6961 | N/A |
Additional Information
- Nature of the figures: Indicative indent for 2026-27 as anticipated by the participating banks
- Table structure: State and union territory wise, with a bank-wise break-up within each state
- Change from the previous table: Total raised from 13,533 as on 27.10.2025 to 15,701, an increase of 2,168 posts, chiefly from Union Bank of India reporting its vacancies
Salary Details
> Salary Range: ₹24,050 - ₹64,480 Monthly
> Allowances: Allowances and perquisites as per the rules of the participating bank in force from time to time
Other Information
- Scale of pay: Basic Rs. 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
Exam Pattern
- 1. Preliminary examination:
- Objective, 100 questions for 100 marks in 60 minutes, separately timed: English Language 30 questions / 30 marks / 20 minutes; Numerical Ability 35 / 35 / 20 minutes; Reasoning Ability 35 / 35 / 20 minutes
- 2. Preliminary qualifying:
- Candidates must clear a cut-off in each of the three tests, decided by IBPS; the shortlisted proceed to the Main examination
- 3. Main examination:
- Objective, 155 questions for 200 marks in 120 minutes, separately timed: General/Financial Awareness 40 questions / 50 marks / 20 minutes; General English 40 / 40 / 35 minutes; Reasoning Ability 40 / 60 / 35 minutes; Quantitative Aptitude 35 / 50 / 30 minutes
- 4. Medium of examination:
- English Language and General English are in English; the other tests are offered in the versions listed for the state or union territory applied for, which always include English and Hindi and, in many states, one or more regional languages
- 5. Negative marking:
- 0.25 of the marks assigned to a question is deducted for each wrong answer in the objective tests; unanswered questions carry no penalty
Selection Process
- 1. Stage 1:
- Online Preliminary examination (objective)
- 2. Stage 2:
- Online Main examination (objective), on which the merit is drawn
- 3. Stage 3:
- Provisional allotment to a participating bank in the state or union territory applied for
- 4. Local Language Proficiency Test:
- Marks-based and qualifying, conducted by an independent body or the bank after the Main examination and provisional allotment but before joining. Candidates who fail it are not offered appointment and are disqualified from the process
Training Details
- 1. Pre-Examination Training:
- May be arranged for a limited number of SC, ST, OBC and minority community candidates in September 2025; candidates who wish to avail of it must opt in the online application
Other Information
- 1. Participating banks:
- Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India
- 2. Abbreviations:
- HI = Hearing Impaired, OC = Orthopaedically Challenged, VI = Visually Impaired, ID = Intellectual Disability, ESM = Ex-Servicemen, DESM = Disabled Ex-Servicemen
- 3. Document type:
- Annexure I (vacancy table) to the CRP CSA-XV notification; no eligibility, fee or salary terms are stated in this document
Important Links
Share This Page
Let your network know about this content
Click below to copy the link and share it!
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